Situation 1

You activated the license key and see the notification that it is activated successfully, however you can't use the plugin and you're always redirecting to the license page.

Possible reasons: 

1. IonCube Loader is not enabled on your hosting server.

How to fix:

  • Contact your Hosting support and ask to enable ionCube Loader on your account

2. AliDropship plugin is installed in a sub-folder (e.g. yourdomain.com/folder/wp-admin).

How to fix:
Install your WordPress website in the root directory, public_html folder (e.g. yourdomain.com/wp-admin).

3. You installed SSL certificate but did not change WordPress Address URL and Site Address URL. 

How to fix:
Go to your WordPress dashboard Settings -> General: in WordPress Address (URL) and Site Address (URL) should be set: https:// instead of http://.

Situation 2

You get 'Wrong site' error message after activation.

Possible reasons:
If you added www to your domain name or trying to activate license on a different domain you will see this error. 

How to fix:

Contact AliDropship Support and ask to reset your license. 

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